Yes! We are happy to create a custom size for you however we will not accept an exchange or refund on any custom work.

Please note we usually require 2 - 3 weeks for custom work depending on how busy our studio is. Simply contact us with your request.

Yes! You can commission custom jewellery through our bespoke studio service. We work with sustainable materials only and address commissions on a case by case basis. Contact us with your enquiry and we will get back to you within 24 hrs.

All Amadeus jewellery is handmade using recycled materials. To find out about each individual piece will visit the product description on the product page.

Amadeus jewellery does not contain nickel. Our pieces are 18ct gold-plated, 925 sterling silver, 18k gold vermeil and some of our heavier items contain brass.

We accept American Express, MasterCard, Visa, Visa Debit, Visa Electron and Maestro.

Simply select 'Credit Card' during checkout. 

You may also process payment through your Paypal and Klarna.
Preferred payment method can be selected at the payment stage of check out. 

In co-operation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

Pay Later in 30 Days

Pay Later in 3 Instalments

Klarna’s [Pay in 3 instalments] [and] [Pay in 30 days] are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply.

Further information and Klarna's user terms and conditions you can find here. General information on Klarna you can find here.

Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.

Unfortunately we do not take payment over the phone as it is less secure for both parties.

VAT (20% tax) is included in product prices listed on the UK site for all orders being shipped in the UK.

For orders being shipped outside the UK, Corresponding VAT and taxes are included either in the product price or at Checkout, depending on your shipping country.

All our orders are tracked and shipped in sustainable gift boxes and jewellery pouches.

We offer worldwide free shipping on all orders and all taxes are prepaid.

UK 2-3 working days

Europe 3-6 working days

USA 3-6 working days

OCEANIA 4-7 working days

REST OF THE WORLD 4-10 working days

We ship internationally! 

All our deliveries can be tracked, so you will be sent a tracking link in your shipping confirmation.

For UK FREE returns please visit our returns portal HERE

If you are outside the UK, please return the items to: Amadeus, 38a Gowlett Road, London SE15 4HY.

We will process the return within 1 week. 

If for any reason you are not happy with your purchase, please let us know within 14 days and return the items to us within 30 days of receipt of order.

We will be happy to give you an exchange or refund providing the goods are returned in perfect condition in their original packaging.

Unfortunately, we cannot accept returns for any pieces that have been worn, customised or personalised.

We gift wrap and protect your precious package so nothing should harm it. However, we are really sorry if your item hasn’t arrived in the pristine condition that it left our studio. We are happy to fix it for you, offer to refund or replace your item, with a photo proof or if you return the item to us.

Please contact us within 14 days after item is received.

We aim to process all returned orders within 7 working days. All refunds will be credited to the original credit card.

We accept exchanges for ring sizes.

Please feel free to Contact Us if you have any questions.

Only one discount code can be used per order, and they cannot be combined or stacked.

Discount codes are only valid on regular-priced items, not sale items.