Returns Policy

If for any reason you are not happy with your purchase, please let us know within 14 days and return the items to us within 30 days of receipt of order.

We will be happy to give you an exchange or refund providing the goods are returned in perfect condition in their original packaging.

Unfortunately, we cannot accept returns for any pieces that have been worn, customised or personalised.

RETURNING ITEMS TO US

Please contact us at information@amadeusbijoux.com to let us know with the following information:

Order number
Items to be returned
Reason for the return

If you are in the UK, we will organize a free pick up from the address used to place the order.

If you are outside the UK, please return the items to: Amadeus, 38a Gowlett Road, London SE15 4HY.

We will process the return within 1 week. 

REPAIRING ITEMS

We gift wrap and protect your precious package so nothing should harm it. However, we are really sorry if your item hasn’t arrived in the pristine condition that it left our studio.

We are happy to fix it for you, offer to refund or replace your item, with a photo proof or if you return the item to us.

Please contact us within 14 days after item is received.